Review - Nazara Indian Bistro - Cary, North Carolina

  Review rating 3.5 out of 5.0 

1945 High House Rd, Cary, NC 27519 | (919) 694-5353 | www.nazaranc.com

1. Calling for Reservations (Rating 1.0)

– How are you treated on the phone? Courteous and professional

– When you ask for a reservation? Listen and try to work with us

2. At the Door (Rating 0.5)

– How are you greeted? As guest and not customer

– How long do you have to wait for your reserved table? 1 minute

– Does the host escort you to the table or race ahead and let you play catch up? Yes

3. After You’re Seated (Rating 1.0)

– Are you greeted promptly by the waiter? Yes

– Does he maintain a professional and cordial attitude? Yes

– Does he seem happy to have you there? Yes

– Are you told the specials before you’ve made up your mind? No

– Are you allowed enough time with the menu so you don’t feel you’re being rushed? Yes

4. Scoping Out the Food (Rating 0.5)

– Look around the room and ask yourself: Is everyone having a pleasant time? Yes

– Is everyone being treated equally well (or as poorly as you are)? Equally

– Do the food presentations at each table look pretty much the same? Yes

– Are others enjoying their food? Neutral
 

5. Determining Professional Service (Rating 0.5)

– Does the waiter know the menu and wine list and explain them in an articulate way? No

– Is he well-groomed and at ease at the table? Neutral

– Does he answer questions completely or find out the answers promptly? Yes

– Does he remove and replace plates and utensils between courses? Yes

– Does he put the plates in front of the right person? Yes

– Does he wait until everyone is finished before removing the plates? Yes

– Does he check in periodically to see if you need anything? No

– Does he perform his duties in an unobtrusive manner? Yes

– If there is a delay in the kitchen, does he communicate what’s going on? No

– If you complain, does he listen and act accordingly? N/A

– Is the waiter able to “read” your table and adapt his behavior? (Some people want lots of interaction, others don’t. The best waiters are adept at determining that). Neutral

6. Surveying the Menu ( Rating 0.5)

– Can you easily read the type? Yes

– Does the written description reflect what’s on the plate? No

– Do the choices in each category seem well balanced so you can easily put things together for a meal? Yes

– Are the prices reasonable, given the surroundings and service? Higher 

7. When the Food Arrives (Rating 1.0)

– Do the plates have a consistent style? Yes

– Is there an attempt to make the food visually appealing? Can do better

8. Evaluating the Food (Rating 0.5)

– Is everything properly cooked? (Are sauces curdled? Yes

– When you take your first bite, what’s your immediate reaction? Wow

– Are the flavors balanced? (This question is appropriate with all styles of cooking, whether the secondary ingredients are meant to complement or contrast the main ingredient)? Yes

– Are the flavors bright and integrated? Yes

– Is the dish what it should be? Yes

– How does this dish compare to similar dishes you’ve had at other restaurants? Presentable

– If the dish is exciting, what is it that makes it so? Yes it is mediocre

– Is the food worth the price? Nope

9. Analyzing the Ambience (Rating 1.0)

– Quick, what’s your first impression? Impressive

– Are you excited to be there when you look around the room? Yes

– How does the decor compare to those of other restaurants? OK

– Is there an attention to detail in the design? Nope

– How does the place smell? Neutral

– Are the tables large enough? Neutral

– Are the seats comfortable? Neutral

– Is the look of the table — flatware, napkins, etc. — consistent with the price? Yes

– Regardless of the amount spent on the interior, is there an attempt to make things pleasant? Nope

– Check out the bathrooms — the quickest way to determine a restaurant’s sanitation habits. Is everything clean and tidy? Yes

10. When you’re ready to Leave (Rating 0.5)

– Does the waiter make himself available so you can ask for the check? Nope

– Does the waiter or someone at the door acknowledge you as you leave? Nope

– What is your overall impression of the evening? Good

– Are there any dishes that you can’t wait to try again? Nope

– Does the restaurant achieve its stated or implied objectives? Yes

– Would you go back? If so, why? If not, what would need to be changed? Nothing special

– Do you still want to go back? It is ok, maybe